Service automation framework
The Service Automation Framework (SAF) is a set of best practices for the automated delivery of services. The concept builds further on the self-service practices of ITIL and IT Service Management. In its current form, the SAF is published as in a series of volumes, covering different processes of service automation.[1] The Service Automation Framework is maintained and updated by the Service Automation Framework Alliance,[2] an independent body of knowledge for the advancement of service automation.
SAF describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement. Since December 2016, APMG-International provides the examination for the SAF.
References[edit]
- ^ Jan-Willem, Middelburg (2017). Service automation framework for the design and delivery of automated services. Zaltbommel: Van Haren. ISBN 9789401800631. OCLC 990693857.
- ^ "Service Automation Framework | Service Automation Framework Alliance". Service Automation Framework | Service Automation Framework Alliance. Retrieved 2017-08-30.