Ecom Express
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| Company type | Private |
|---|---|
| Industry | logistics |
| Founded | 2012 |
| Headquarters | Gurugram, India |
Area served | India |
Key people | T. A. Krishnan, Manju Dhawan, K. Satyanarayana, Sanjeev Saxena |
Ecom Express is a full-stack third-party logistics company headquartered in Gurugram. It was founded in 2012 by T. A. Krishnan, Manju Dhawan, K. Satyanarayana, and Sanjeev Saxena.
History[edit]
Ecom Express was founded in 2012 by former employees of Blue Dart, a logistics company in India. In 2013, the organization commenced operations with a presence limited to 35 cities, encompassing 42 delivery centers, and employing a team of 300 individuals, inclusive of delivery personnel. Presently, the company has presence over 2700 cities and towns, operating 3000 delivery centers. The company has augmented its workforce to exceed 50,000 employees. Its initial operations primarily focused on the Western and Southern regions of India.[1]
In 2014, the company initiated an expansion of its operations into the cities of Pune, Chennai, Hyderabad, and Kanyakumari. Concurrently, they secured a Series A investment totaling US$17 million from Peepul Capital.[2] Subsequently, in the ensuing year, they successfully established the inaugural nationwide express surface transport network.[3]
In 2017, Ecom Fulfilment Services (EFS) was inaugurated, with operational centers established in Lucknow, Bengaluru, Kolkata, and Delhi. Additionally, EFS expanded its reach to encompass entire states such as West Bengal, Punjab, Gujarat, Maharashtra, and Bihar. Moreover, during this period, the introduction of Ecom Digital Services (EDS) took place.[4]
In 2019, the company attained revenue exceeding 1000 crores and established 21 fulfillment centers throughout India. Concurrently, they secured a Series C investment totaling US$36 million from CDC Group (British International Investment - BII).[5]
In 2022, the company encountered a peak handling volume of 3 million parcels and has catered to over 100,000 sellers since its establishment. Additionally, it introduced a Do-It-Yourself (DIY) portal aimed at enhancing customer engagement and satisfaction.[6]
In 2023, the company asserted that it had successfully dispatched over 1.5 billion parcels since its establishment.[7] The company also launched Same-day delivery and Bulls.ai, India's first Al based address correction tool in 2023 to drive superior experience to the customers. The company also launched Orb.it - one of a kind shipper platform that enables onboarding, order manifestation and shipping in 3 minutes.[8]
Organization[edit]
The co-founders, T. A. Krishnan and K. Satyanarayana, serve as whole-time directors within the company. Ajay Chitkara was appointed as CEO in October 2023. Dipanjan Banerjee holds the position of Chief Business Officer (CBO), Ashish Sikka as Chief Strategy Officer (CSO), Vishwachetan Nadamani as Chief Networking Officer (CNO), Amit Choudhary as Chief Technology Officer (CTO), and Vipul Agarwal as Chief Financial Officer (CFO).[9]
Operations[edit]
Ecom Express, through its primary offering known as Ecom Express Services (EXS), provides an array of logistical solutions encompassing first-mile pickup, processing, network operation, last-mile delivery, reverse logistics, and returns management. Additionally, under its service line Ecom Fulfilment Services (EFS), the company extends various supply chain, storage, and fulfilment solutions. Ecom Express offers a suite of digital solutions through its service line, Ecom Digital Services (EDS). These digital services cater to businesses in sectors such as BFSI and retail, offering e-KYC, cash collection, document management, and verification services.[10]
References[edit]
- ^ "Ecom Express opens 60th fulfilment centre in India". Aviation. 2023-02-28. Retrieved 2024-05-03.
- ^ "Ecom Express raises over $16.5M from Peepul Capital". VCCircle. 2024-05-08. Retrieved 2024-05-08.
- ^ "Overcoming the Mindset Barrier greatest challenge in promoting diversity". People Matters. Retrieved 2024-05-03.
- ^ Manzar, Nishat (2023-11-22). "Ecom Express: Transforming the Supply Chain Game with..." Business Outreach. Retrieved 2024-05-03.
- ^ Shah, Sneha (2020-12-16). "Partners Group to invest over $250 million in Ecom Express". The Economic Times. Retrieved 2024-05-03.
- ^ "Ecom Express doubles parcel processing capacity to 6 million per day". ETRetail.com. 2022-09-16. Retrieved 2024-05-03.
- ^ Sood, Rashi (2020-01-12). "13 Cheap International Courier Services in India". Shiprocket. Retrieved 2024-05-03.
- ^ "Ecom Express launches India's first AI-based address correction platform Bulls.ai". Aviation. 2024-01-17. Retrieved 2024-05-08.
- ^ Laskar, Anirudh (2022-08-08). "Amazon in talks to buy logistics unicorn Ecom Express". livemint. Retrieved 2024-05-03.
- ^ Sidharth, Rachayita (2022-09-15). "Ecom Express gears up infra for a robust festive season rush". Logistics Insider. Retrieved 2024-05-03.